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CIT Policies

TERMS OF USE

1. INTRODUCTION

1.1. This Agreement is made between Corporate Information Travel Sdn. Bhd. (Co. No. 144126-D) (hereinafter referred to as “CIT”) which operates online or otherwise reservation services and You who uses/accesses/visits CIT’s website online or otherwise direct/indirect reservation bookings via telephone, over the counter, by facsimile or letter (hereinafter referred as Reservation Services) and You hereby agree and accept to be bound by the terms and conditions hereinafter appearing.


2. TRAVEL PRODUCT(S)

2.1. Products and Services rendered by CIT to make arrangements for and on your behalf in respect of booking(s) and/or reservation(s) of:-

– airline ticketing;

– inbound and outbound holiday packages;

– packages for delegates of trade fairs and exhibitions abroad;

– golf packages;

– student travel;

– hotels;

– sightseeing tours or private tours;

– transportation or private transfer;

– guide service;

– car rental service;

– travel insurance;

– tourist visa application (only when requested) are hereinafter collectively referred as the “CIT Travel Products”.

2.2. Removal of CIT Travel Products – CIT reserves the right at any time and from time to time to remove, modify or discontinue, temporarily or permanently the CIT Travel Products or any part thereof, with or without notice. You agree that CIT shall not be liable to you or to any third party in any way for any modification, suspension or discontinuance of the CIT Travel Products.


3. TERMS AND CONDITIONS OF PURCHASE

3.1. Your booking/reservation request(s) and purchase of all CIT Travel Products are SUBJECT to the additional terms and conditions imposed by CIT’s third party provider(s), fulfillment provider(s), airlines, hotels, car rentals companies, tour operators, other travel products and independent supplier(s) from time to time (hereinafter referred to as the “Suppliers’ Terms”). By effecting/making a booking/reservation request(s) of the CIT Travel Products, you expressly agree to be bound by the terms and conditions herein as well as the Suppliers’ Terms with the respective Suppliers.


4. BOOKING/RESERVATION REQUESTS

4.1. In order for CIT to process your booking/reservation request, you are required to provide details of your name list of all traveler(s) (name(s) according to passport(s)) and furnish CIT with additional information or request (if any). You are required to give details of your credit card (unless payment is made in cash or by way of cheque or bank draft) at the time of your booking/reservation request. Submission of your booking/reservation request shall be deemed to be an irrevocable authorization by you for CIT to book the CIT Travel Products immediately on your behalf and charge your credit card for full payment as hereinafter mentioned in Clause 4.2 upon receipt of the Suppliers’ confirmation of the availability of your requested CIT Travel Products.

4.2. Notwithstanding Clause 4.1 above, CIT will have absolute discretion not to automatically charge your credit card and make a booking/reservation request on your behalf in the event there is a difference in the rates quoted or your request was made after the expiry date of any offer/promotion of CIT Travel Products (hereinafter referred to “differential sum”) and shall not be held liable for such withholding of the booking/reservation request until confirmation is received from you that you are agreeable to the payment of the differential sum.

4.3. When making an online reservation via the Reservation Service, you shall receive an email confirmation from CIT upon CIT’s receipt of your payment in FULL for the relevant CIT Travel Product requested; and

4.3.1. If for any reason whatsoever, you do not receive an email confirmation from CIT after making payment in FULL, you are solely responsible to check the status of your reservation request at CIT online or contact CIT consultant immediately during office hours. Your failure in verifying confirmation from CIT online or directly in respect of non-receipt of an email confirmation by the Reservation Service shall not invalidate your reservation nor render the same void.

4.4. Notwithstanding the said Clauses 4.1 and 4.3, CIT and/or its Supplier(s) shall have absolute discretion to refuse and/or decline to accept any booking/reservation request SUBJECT to the following:-

4.4.1. That you are responsible for your travel plan and any booking/reservation request made based on your planning, the Reservation Service will not be held liable nor entertain any refund whatsoever in the event that you have made such booking/reservation request on the CIT Travel Products that is not suitable and would want to make any change(s); and/or

4.4.2. If you have any special requests as to the above Clause 4.4.1, such request will be forwarded or passed on to the respective Suppliers however, CIT will not guarantee such request for change; and

4.5. All booking/reservation request once made and confirmed are non-exchangeable and non-transferable and payments made are non-refundable.


5. PAYMENT & CANCELLATION TERMS

5.1. Deposit/Full Payment: You are required to pay a Deposit (if any) upon confirmation of any booking/reservation for CIT Travel Products. Full Payment/Balance Payment (less Deposit) is required within the stipulated deadline set by CIT and/or Suppliers.

5.2. Payment can be made via local Cheque, Bank Draft or Telegraphic Transfer, payable to:-

Account Name: Corporate Information Travel Sdn. Bhd.
Name of Bank: Malayan Banking Berhad
Malaysian Ringgit Account: 5-1448610640-1
US Dollar Account: 7-1448600003-4
Euro Dollar Account: 7-1448600005-7
Address: B-1-3(1st Floor, Tower B)
Northpoint, Mid Valley City
1 Medan Syed Putra Utara
59200 Kuala Lumpur, Malaysia
NOTE: Credit Card will not be accepted based on the (nett) prices quoted; and all payments in foreign currencies to include all bank charges/commission and exchange rates to be borne by you.

5.3. Cancellation: Upon your settlement of Deposit and/or Full Payment for CIT Travel Products, and in the event of your request for cancellation, CIT may at their absolute discretion PROVIDED THAT CIThave received a written notice from you within 3 working days from date of confirmation of booking/reservation request made to consider your request for cancellation SUBJECT to the following cancellation charges:-

Applicable to Tour Package(s) Only
Forfeiture of Payment(s)
a. After confirmation: 10% of total price
b. 31 – 60 days to departure: 30% of total price
c. 15 – 30 days to departure: 50% of total price
d. 07 – 14 days to departure: 75% of total price
e. Less than 07 days to departure: FULL PAYMENT

5.4. Notwithstanding the above stated Clause 5.3, all cancellations are subject to the cancellation policies and regulations stipulated by the specific terms of the Suppliers. You are liable for any additional charges or expenses imposed by the Suppliers in respect of such changes or cancellation. Refunds (if any), shall be made by the Suppliers directly to you based on their own applicable refund policies.


6. DISCLAIMER OF LIABILITY

6.1. CIT and/or its associates agents act merely as agents to other principals who supply services for the tour. As such CIT and/or its associated agents shall not be held liable for any delay, change, omission or cancellation of services or any loss, damage or injury suffered by your traveling as tour member or as traveler/consumer/client of CIT Travel Products as a result of negligence or deliberate acts of any person, employee, agent, servant or representative outside of its direct employment or any unforeseen circumstances or occurrences beyond CIT’s control. By purchasing and accepting CIT’s services, CIT and/or its Suppliers and/or its associated agents further reserve their right to demand, postpone, or cancel any or all parts of a program/tour arrangement under unfavorable conditions. Should a tour or an arrangement be cancelled, equitable refund shall be made to each customer/traveler but the refund sum shall not exceed the original amount paid for the event/package.


7. WARRANTY

7.1. CIT gives no express or implied warranty in respect of any travel services including that of CIT Travel Products in respect of :-

7.1.1. Any loss (whether direct, indirect, incidental, special, punitive or consequential) or damages arising from the use of such CIT Travel Products provided; and/or

7.1.2. Any claims against any non-fulfillment or unsatisfactory fulfillment of services and products provided by third parties’ providers, including and not limited to airlines, hotels, tour operators, car rental companies, independent suppliers (“Suppliers”) whatsoever; and

that you have agreed to the above terms of purchase and CIT shall not be held liable for the aforestated Clause 7.1.1 and 7.1.2


8. FORCE MAJEURE

8.1. CIT will not be held liable for any damages or loss arising from any events which are beyond the reasonable control of CIT or any of its Supplier(s). Such an event shall include Acts of God, earthquakes, typhoons, flood, natural disaster or fire, strikes, dangers incidental to sea, land and air travel, government actions, compliance with any laws, regulations or orders of the country(ies), widespread of viruses worldwide, frequent flight delays, rerouting, retiming, misconnection, overbooking, mishandled baggages, default of any Supplier(s), civil war, industrial disputes, power failure, hardware and/or system failure, malfunction or breakdown, failure of internet transmission or links, system hacking, software contamination, or corruption, howsoever caused.


9. VARIATIONS/MODIFICATIONS

9.1. CIT reserves the right to change the terms and conditions and policies in respect of the CIT Travel Products and services offered. You are responsible for regularly reviewing these terms and conditions including such additional, modified or varied terms posted from time to time. Your continued use of CIT sites shall constitute your acceptance of the terms and conditions, as modified including and not limited to that of the Suppliers’ Terms.

9.2. CIT may at any time modify these terms and conditions without notice to you and your usage of the CIT sites shall be conditional upon the terms and conditions in force at the time of your use.


10. TRAVEL DOCUMENTS/VISAS

10.1.It is your own responsibility to ensure the following possession of valid travel documentation required to perform the trip:-

10.1.1. An international passport or other recognized travel documents which should be valid for at least six (6)months from the date of return to the country of origin; and/or

10.1.2. The necessary visa and vaccination and health certificate as required by the various authorities of the countries to be visited.

10.2.CIT will brief or inform:

10.2.1. tour members on what documentation is required;

10.2.2. wherever possible, assist you/tour members in obtaining the necessary visa.

However, CIT cannot guarantee the approval of any visa application.

10.3.Service charges and visa fees levied shall be borne entirely by the tour members.

10.4.If for any reason, the application for visa or necessary exit permit is rejected, a refund of tour fare will be made less administrative fees.

10.5.CIT shall not be held responsible or liable for any expenses, reimbursement or refund of tour prices if any tour member is refused entry or deported by immigration authorities resulting from the possession of unlawful items or holding improper travel documents or any other causes, or whose behavior and activities are considered to be detrimental by a foreign government/authority/country.

10.6.Notwithstanding Clause 10.2.2, CIT is in no position in the advice of visa assessment and decision making process nor have any right to approve or reject visa application nor decide the type of visa and validity period to be issued. The duration of stay and number of entry is based on the relevant laws and regulations of the country the visa is being applied for.


11. TRAVEL INSURANCE

11.1.CIT strongly recommends you to purchase travel insurance prior to your travel/trip in order to safeguard yourselves against sickness, loss of money, flight cancellations, delays, lost of baggages, hospitalization, medical expenses and/or any unforeseen events and circumstances. You are advised to contact CIT for more information on the options of travel insurance coverage.


13. SEVERABILITY

13.1.If any provision of this Agreement shall be construed to be illegal or invalid, they shall not affect the legality, validity and enforceability of the other provisions of this Agreement. The illegal or invalid provision shall be severed from this Agreement and all other provisions of this Agreement shall remain enforceable.


14. ENTIRE AGREEMENT

14.1.This Agreement constitutes the entire agreement between you and CIT (including that of the Supplier(s)) and all previous agreements, representations, warranties expressed or implied oral or in writing or by conduct between the parties hereto are hereby superseded and are of no further effect.

14.2.It is further declared and agreed that this Agreement constitutes the whole agreement between the parties hereto in respect of the matters dealt with herein and may not be amended or modified except by CIT.


15. GOVERNING LAW/CONFLICT OF LAW

15.1.This Agreement and the relationship between CIT and you shall be governed by and construed in accordance with the laws of Malaysia and in the event of any of its conflict of laws/provisions/regulations, you have irrevocably consented and hereby submit to the personal and exclusive jurisdiction of the courts of Malaysia and further agree that service of any legal process may be effected in the manner set out in Clause 15.2 as hereinafter mentioned.

15.2.Service of Notice – Any notice in writing required to be issued hereunder shall be deemed to have been sufficiently served on you if it is left at the usual or last known place of residence/place of business or at the address above-stated or sent by ordinary mail and/or registered post and/or Courier. The service shall be deemed to be made at the time when the letter would in the ordinary course of post be delivered.


16. ACKNOWLEDGEMENT

16.1.Your acceptance of the entire terms and conditions of CIT as set out in this Agreement are fundamental basis of the bargain between you and CIT, and you agree that CIT would not otherwise be able to offer the CIT Travel Products and services on its present basis without your acceptance of such terms and conditions. This Clause shall survive any termination of this Agreement.


PRIVACY POLICY

Collection of Personal Data
In order to provide you with the use and access to our travel services and products (including website and online applications), CIT will collect the following personal information:

  1. Username and Password
  2. Name
  3. Address
  4. Gender
  5. Date of Birth
  6. Nationality
  7. Email Address
  8. Telephone Number
  9. Fax Number
  10. Credit Card Information (name of cardholder, credit card number and expiry date)
  11. Travel Details, including
    • intended check-in and check-out dates
    • number of rooms required
    • pick-up and drop-off dates & time
    • flight information – flight number, arrival and departure time
    • number of passenger
    • name (s), date(s) of birth, nationality, gender, telephone number, email address, passport number of all passengers.

The above information is requested when you register as a member / make reservations for CIT products or services / utilize CIT online services (such as sending e-Card or Loyalty Program) / request for CIT newsletter or participate in our special programs and online contests.

If you communicate with CIT via e-mail, post messages to any of our chat groups, bulletin boards or forums, or otherwise complete online forms, surveys or contest entries, any information provided in such communications may also be collected as personal information. You always have the option not to provide the information we requested.

Usage of Personal Data
CIT collects and processes your Personal Information only for specific or limited purposes that is adequate and relevant. Some of these purposes include the following:

1. To process your travel reservations or purchases and confirm your travel arrangements;

2. To verify your credit and collect payments for your purchases, orders, registrations etc if you submit financial information;

3. To improve our content, service and product offerings;

4. To enhance our service to you the next time you visit our site by providing you with the most personalized Web experience possible;

5. To send you periodic e-Newsletter which contain new services, special offers and promotions which may be of interest to you;

6. To fulfill your request when you use our e-Card or Member Incentive Program services;

7. To post your messages on Travel Board or on our Feedback service;

8. To provide you with customer support should you request it;

9. To statistically analyze site usage; to enhance our marketing and promotional efforts;

10. In specific situations, to resolve disputes, troubleshoot problems and enforce our User Agreement.

Disclosure of Personal Data
CIT does not share, sell or distribute your Personal Information with unrelated third parties, except for processing your travel reservations. Disclosure of your personal information may include without limitation in the following scenarios:-

1. To process and complete your travel reservations, your information is provided to third parties including service providers such as the airlines, hotels, tour and transfer operators, travel insurance agencies and third-party intermediaries (for example, credit card companies and banks) as deemed essential whenever you purchase CIT travel products and services

2. As when required by relevant law to disclose the Personal Information.

Data Integrity and Security
CIT strives to protect the privacy and security of our database by maintaining the reliability and completeness of Personal Data in our database. CIT keeps your information only for as long as reasonably necessary for the purposes for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.

The employees who have access to Personal Data have been trained to handle such data properly and in accordance with our security protocols and strict standards of confidentiality. Although CIT cannot guarantee against any loss, misuse, unauthorized disclosure, alteration or destruction of data, we try to prevent such unfortunate occurrences.

Other than the purposes and parties aforementioned, your personal information will not be provided to spammers, advertisers, direct marketing companies or any other unsolicited mailers, without your consent.

Newsletters and Updates
You can always decline to receive CIT e-Newsletters or updates periodically by clicking the “Unsubscribe” button at the bottom of the newsletter.

Contests and Promotion
Occasionally, CIT runs contests and promotions (either independently or jointly with third parties) in which personal information is required. In these instances, certain information such as name and contact information are shared with the third parties for contest or promotion eligibility verification purposes or for the selection of winning entries, or to ship prizes and promotional material to those contestants. You may elect not to share information with third parties by not participating in these promotions. Those who opt to share information with third parties may contact the third party directly to opt out of receiving future mailings from the third party. Should you be chosen as a winner or have purchased any of CIT promotional products and services, you must consent to the disclosure of your personal information for publicity purposes.

Website-related
Cookies:Usage of a cookie is in no way linked to any personally identifiable information while on CIT website. CIT website requires the use of cookies purely for programming purposes and as a mechanism to remember the information that is selected from one page to another. This allows you to leave a search page with information you have selected, come back later and still have the search preferences intact. If you switch off your cookies, you will still be able to browse the site without problems.

Logging: CIT website automatically logs the following information:

  1. your IP address
  2. the browser type
  3. the domain name(s)
  4. access time(s)

This information is used to analyze trends and do not link to your personal information. Please note that we may also provide aggregate statistics to third parties but these statistics will never ever identify any single user.

Links To Other Sites:Please note that CIT website links to other sites and that the privacy policies of these sites may differ from CIT’s. You are advised to check the privacy policies of other Web sites before disclosing any personal information. In any event, please note that these sites do not share your personal information with CIT.

Occasionally when linking to another site, you may still see CIT’s logo or frame. This is to provide you with a seamless experience when visiting CIT website. In these cases you are no longer on cit.travel and are now on a different Web site whose information collection practices may differ from CIT. The privacy policy of the site you are on will govern how information collected from you is used. You can always know what site you are on by checking the location bar within your browser.

Changes in Privacy Policy
CIT reserves the right to make changes in this policy. This Privacy Policy contains an effective date of when it was last changed. You will need to check the Privacy Policy to see if the date has changed since your last visit. CIT may amend or update our Privacy Policy at any time to reflect changes to our business practices. Your continued usage of CIT website / purchase of CIT products & services indicates acceptance of this privacy policy.

How To Contact Us
If you have any questions regarding security and privacy issues, please contact us at webmaster@cit.travel.

1. PAYMENT & CANCELLATION TERMS

1. Deposit/Full Payment: You are required to pay a Deposit (if any) upon confirmation of any booking/reservation for CIT Travel Products. Full Payment/Balance Payment (less Deposit) is required within the stipulated deadline set by CIT and/or Suppliers.

1.2. Payment can be made via local Cheque, Bank Draft or Telegraphic Transfer, payable to:-

Account Name: Corporate Information Travel Sdn. Bhd.
Name of Bank: Malayan Banking Berhad
Malaysian Ringgit Account: 5-1448610640-1
US Dollar Account: 7-1448600003-4
Euro Dollar Account: 7-1448600005-7
Address: B-1-3(1st Floor, Tower B)
Northpoint, Mid Valley City
1 Medan Syed Putra Utara
59200 Kuala Lumpur, Malaysia
NOTE: Credit Card will not be accepted based on the (nett) prices quoted; and all payments in foreign currencies to include all bank charges/commission and exchange rates to be borne by you.

1.3. Cancellation: Upon your settlement of Deposit and/or Full Payment for CIT Travel Products, and in the event of your request for cancellation, CIT may at their absolute discretion PROVIDED THAT CIThave received a written notice from you within 3 working days from date of confirmation of booking/reservation request made to consider your request for cancellation SUBJECT to the following cancellation charges:-

Applicable to Tour Package(s) Only
Forfeiture of Payment(s)
a. After confirmation: 10% of total price
b. 31 – 60 days to departure: 30% of total price
c. 15 – 30 days to departure: 50% of total price
d. 07 – 14 days to departure: 75% of total price
e. Less than 07 days to departure: FULL PAYMENT

1.4. Notwithstanding the above stated Clause 5.3, all cancellations are subject to the cancellation policies and regulations stipulated by the specific terms of the Suppliers. You are liable for any additional charges or expenses imposed by the Suppliers in respect of such changes or cancellation. Refunds (if any), shall be made by the Suppliers directly to you based on their own applicable refund policies.

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