To : ALL MH APPOINTED AGENTS
From : Head Of Sales
Ref : MY/RSM/2017/11/016
Date : 27 NOV 2017

Dear Valued Partners,

Please be advised as per below regarding the Travel Advisory on DPS VOLCANIC ERUPTION which will take effect from 27 Nov 2017 until 11 Dec 2017.

Passengers on the affected flights will have the following options:

  1. A full refund on all refundable/non-refundable tickets for passengers who are ticketed on or before 27/28 November 2077 for travel to / from Denpasar between 27 November and 77 December 2077 Ticket must be submitted for refund latest by 11 December 2077.
  2. Allow Change of destination (subject to seat(RBD) availability and fare difference) to Jakarta, Surabaya or any ASEAN destination on Malaysia Airlines’ network for passenger who are ticketed to travel to/from Denpasar on or before 27/28 November for the travel period between 27 November and 11 December 2017 Travel must be completed by 28 February 2018. No refund permitted for any residual value if any upon change in the destination.
  3. Passengers affected during this period (27 November to 11 December 2017), are allowed to defer their travel but travel must be completed by 28 February 2018.

The Volcanic situation is being closely monitored and passengers are advised to check the flight status at www.malaysiaairlines.com before proceeding to the airport.

Alternatively, passengers can also call the Malaysia Airlines Call Center at 1300-88-3000 (within Malaysia) or +603-7843 3000 (outside Malaysia) or our ticketing counters for the latest schedules.

Malaysia Airlines
Head Of Sales